At Rider Choice Shop, we’re committed to getting your premium motorcycle gear to you quickly and ensuring you’re completely satisfied with your purchase. Our policies are designed with riders in mind – straightforward, fair, and built for speed.

Shipping Information

We ship worldwide (excluding some Asian and remote regions) using trusted carriers to ensure your gear arrives safely.

Shipping Options & Timelines:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Processing time: 1-2 business days
    • Delivery time: 10-15 business days after shipping
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Processing time: 1-2 business days
    • Delivery time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary based on destination and customs processing.

Our Return Promise

We stand behind our gear with the same confidence we have in our rides. If your purchase doesn’t meet your expectations, we’ll make the return process as smooth as a well-maintained engine.

Return Policy Details:

  • Return Window: 15 days from delivery date
  • Condition: Items must be new, unused, with original tags and packaging
  • Non-Returnable Items:
    • Clearance items (marked “Final Sale”)
    • Opened protective gear (helmets, gloves, etc.)
    • Personalized/custom products
    • Stacyc balance bikes with removed safety tags

How to Initiate a Return or Exchange

Step-by-Step Return Process:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our Rider Support Team will respond within 2 business days with return instructions
  3. Pack Securely – Include all original packaging, tags, and accessories
  4. Ship Back – Use a trackable shipping method to:
    Rider Choice Shop Returns
    4322 Lowes Alley
    Columbus, OH 43201

Return Shipping Costs:

  • Customer responsibility for original and return shipping (unless item is defective/wrong)
  • Free return label provided for defective items or our errors

Refund Process:

  • Processing time: 3-5 business days after we receive your return
  • Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline: Allow 5-10 business days for bank processing
  • For exchanges: New items ship after return is received and processed

International Returns

For riders outside the U.S. (excluding some Asian/remote regions):

  • Return shipping costs are the customer’s responsibility
  • Mark package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable

Damaged or Defective Items

If your gear arrives damaged or defective:

  1. Take photos of the damage and packaging
  2. Email to [email protected] within 48 hours of delivery
  3. We’ll arrange a free replacement or return label

Need Help?

Our Rider Support Team is ready to assist at [email protected] or +1 [Phone Number].

Ride safe, ride smart,
The Rider Choice Shop Team